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customer-experience

3 factors critical to customer loyalty

Aug 29, 2018 8:53:36 AM

Cheap. Fast. Good. Pick Two. These words are on a 1950’s era sign at my local barbers. Every time I see the sign it makes me smile. Partially because this sign essentially describes my barber to a T, but also because I ... Read More

Leading with Vision: Email Reimagined

Aug 10, 2018 3:06:40 AM

Innovation is defined as something new or different. I find when it comes to innovation, it is easy to lose sight of improving on the tried and true. Especially when, on the surface, the current solution appears to be ... Read More

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