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customer-experience

Connecting with your customers this Father’s Day

Jun 15, 2020 11:48:00 AM

Our world has changed – COVID-19 has fundamentally changed the way we live our lives and how we go about our day-to-day activities.  Whether it’s continuing to work from home, the weekly shop, home schooling our ... Read More

How to get - and keep - new loyalty programme members

Apr 6, 2020 6:10:04 AM

Loyalty today is transforming. As millennials and other groups become more active consumers, and a primary target for brands, we are seeing the industry shift. Previously, transactional reward programmes were sufficient ... Read More

How to create a 1:You loyalty programme

Sep 25, 2019 6:58:23 AM

Recently, we’ve talked a lot about the shift from 1:1 to 1:You loyalty programmes. 1:1 is a messaging strategy that’s ‘generically personalised’ with promotional offers, while 1:You delivers truly personalised ... Read More

The Building Blocks of Personalisation, Block 3

Aug 6, 2019 5:39:21 AM

The Role of Content Hello and welcome to the final article in the series, The building blocks of personalisation. Over the last few weeks, we’ve shared with you the best practices in personalisation covering the ... Read More


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