THE SOLUTION

The Results

With Epsilon’s model and the Abacus Cooperative, The Nature Conservancy was able to identify donors and bring in 8% more from groups lapsed for 37+ months than they had with their internal model. The additional donors paid for the modelling costs by the end of the first year. And the test showed TNC that they could mail into a deeper universe using additional data points (e.g., where else people are spending) from the Abacus Cooperative.

Building on the success of this effort, TNC and Epsilon worked together to enhance the selects process, going beyond RFM to mail deeper into the TNC lapsed audience. TNC was able to open up the internal select to 60 months using true RFM, then model with the Abacus Cooperative at 61+ months. The savings from this effort allowed TNC to reinvest and model more deeply into the lapsed universe using the Abacus Cooperative. In 2015, TNC increased mail volume by 10% and planned to mail to 7% more of their lapsed audience in 2016.